General Conditions 2026
Introduction
These Terms and Conditions apply to all agreements entered into with Doctor Irene in the broadest sense.
Clinic: Doctor Irene under registration KVK. 90845145 is statutorily established in Enschede, uses the following General Terms and Conditions for its services:
1. Definitions
- Treatment Agreement: any agreement entered into by Doctor Irene with a patient concerning treatment.
- Patient: the other party of Doctor Irene when entering into the treatment agreement.
- Treatment: all medical and cosmetic treatments performed by Doctor Irene.
2. Exceptions to general terms and conditions
Any deviation from these terms and conditions shall be effective only if Doctor Irene has expressly agreed to it in writing. The patient expressly waives the applicability of his or her general terms and conditions.
3. Results of medical treatment
All treatments, performed by medics, fall under medical/medical treatments. The treatment agreement (and therefore the treatments) results in an obligation of effort and not an obligation of result. Doctors working at Dokter Irene are BIG registered. Hereinafter referred to as practitioners.
4. Results cosmetic treatment
The practitioners have an obligation of effort to perform the treatments to the best of their knowledge and ability and do not have an obligation of result.
We can never guarantee results or an undisturbed course. Complications can always occur, such as infection, hematoma, tissue tightening and numbness of the skin. Absolute symmetry in bilateral surgeries cannot be guaranteed. Sometimes it is necessary to perform a correction or touch-up to obtain a good final result, depending on the type of treatment this should take place within 14 – 28 days after treatment date. However, this is not an obligation. In case of force majeure (may include mandatory closure, pandemic, long sick leave of the practitioner), the performance of the correction or touch-up will be cancelled. This additional correction may incur additional costs for you, the patient.
5. Execution of treatment agreement
Doctor Irene shall perform or arrange for the performance of the treatment agreement to the best of her knowledge and ability, and in accordance with the applicable guidelines of the IGJ & NVCG. Doctor Irene is entitled to have certain activities performed by third parties, if and to the extent required for the proper performance of the agreement. Doctor Irene does not need to obtain permission from the patient to do so.
6. Secrecy
Doctor Irene is obliged to maintain confidentiality with respect to third parties not involved in the performance of the assignment. This duty of confidentiality relates to all information of a confidential nature made available to Doctor Irene by the patient. The obligation of confidentiality shall not apply if there is an obligation by law to disclose certain information. Doctor Irene is entitled to use the information obtained for statistical purposes. Doctor Irene will ensure that the information cannot be traced back to the individual patient.
7. Information for presentation purposes
If written consent is obtained from the patient, Doctor Irene will (publicly) use the information, obtained before, during and/or after treatment.
8. Personal property liability
Doctor Irene is not responsible for damage to, or loss of, patients’ property. It is the patient’s responsibility to exercise due care to prevent damage to, or loss of, their property.
9. Cancellation, cancellation of appointment, non-appearance or default
In this paragraph, default means cancellation, cancellation, failure to appear or default.
If a wire elevator and/or extended treatment plan starting at €1000 per treatment is missed, a €250 deposit will be charged. If the patient fails to attend the appointment, this payment will not be credited.
Subject to evidence to the contrary, the records of Doctor Irene shall constitute full proof that such an appointment had been made. In case of default of patients, who have obtained the right to a treatment agreement via a voucher or coupon, the right to treatment lapses without any refund of the cost of obtaining the voucher or coupon.
10. Contingencies
Unforeseen circumstances are circumstances that prevent the performance of the assignment and are not attributable to Doctor Irene.
This includes, inter alia: strikes in other companies; wildcat strikes or political strikes in Doctor Irene’s company; an unforeseeable shortage of staff; illness of a practitioner, practitioner; departure of a practitioner, practitioner; illness in the medical team; a general lack of the necessary (raw) materials and/or other necessary items or services, which are required to carry out the order; unforeseeable stagnation at suppliers or other third parties, on which Doctor Irene depends; general transport problems and/or the cancellation and/or alteration of flights.
These circumstances shall count as examples of force majeure to the extent that they make the performance of the assignment impossible or unreasonably difficult. If a circumstance occurs after Dokter Irene should already have fulfilled its obligations under the order, Dokter Irene is still entitled to invoke force majeure. During the period of force majeure, Dokter Irene’s obligations shall be suspended. If that period lasts longer than three months, both parties shall be entitled to dissolve the agreement, without any obligation to pay compensation in that case. If Dokter Irene has already partially fulfilled its obligations at the time the force majeure occurs, it is entitled to invoice the part already performed separately. The same applies if Dokter Irene can only partially fulfill its obligations. Patient is then obliged to pay this invoice as if it were a separate order. However, this provision does not apply if the part of the assignment already performed or executable has no independent value. Both Doctor Irene and the patient reserve the right at any time due to demonstrable special circumstances (force majeure), to postpone the date and/or time of treatment.
11. Identity and provision of information
The patient, also in response to the practitioner’s questions, provides the practitioner, to the best of his knowledge, with the information and cooperation, which the practitioner reasonably needs for the execution of the treatment agreement. This includes showing proof of identity and completing the medical questionnaire. Every patient must always be able to identify themselves at Doctor Irene’s first request with a legally recognized proof of identity. If a patient is unable to produce such proof of identity upon request, Doctor Irene is entitled to suspend the treatment agreement.
12. Termination or suspension of the treatment agreement.
Termination, dissolution and/or suspension of the treatment agreement is possible if the patient behaves improperly or unsympathetically toward Doctor Irene, or its staff, or the volunteers and/or fellow patients working there.
13. Payment of treatment.
Payment for a procedure immediately after the procedure differs, only procedures are subject to a down payment in advance. The patient is required to pay this deposit 14 days before treatment. The remaining amount is paid by pin or cash on the day of the procedure. Any contribution to the treatment from health insurance companies, the patient must request reimbursement himself. Doctor Irene has the right, both before the start of the treatment and in the interim, to suspend the execution of the treatment until the patient has made the advance payment due to Doctor Irene.
14. Surgical treatment deposit and suspension of treatment
Only after the down payment for the surgical treatment has been received in accordance with the previous paragraph will actual treatment be carried out. Doctor Irene has the right, both before the treatment and in the interim, to suspend the execution of the treatment, until the moment that the patient has paid the deposit due to Doctor Irene. Under no circumstances will a deposit be returned. The patient retains the possibility of treatment.
15. Default in payment
Due to Doctor Irene’s failure to receive the full amount of the deposit by the due date of the invoice, the patient has defaulted on payment without notice.
16. Claim of payments
The patient shall furthermore bear all costs to be incurred by Dokter Irene in connection with the collection, both judicial and extrajudicial. As long as Dokter Irene itself is engaged in the collection, the extrajudicial costs, with a minimum of 30 euros, amount to 15 percent of the claim. If after the last (2nd) reminder no payment is received within 7 days, Dokter Irene automatically offers the claim of this invoice to the collection agency. If Dokter Irene engages third parties for collection, the patient shall owe the total extrajudicial costs actually incurred by Dokter Irene. In case of judicial intervention, in addition to the extrajudicial costs, the liquidated litigation costs shall also be borne by the patient. Insofar as Dokter Irene is required to pay sales tax on the collection costs, said collection costs shall be increased by the same.
17. Price Changes
Doctor Irene reserves the right to change the rates in the price list without further notice. The new rates will apply from the time of publication. Should legal price regulations apply to a treatment. However, prices of ongoing treatments remain valid. The same applies to offers, however, only while the offer is valid. Responding after the indicated quotation date, the patient automatically agrees to the new price.
18. Settlement
A patient’s claim for set-off is not possible when the patient’s counterclaim is properly contested by Doctor Irene.
19. Liability of Doctor Irene.
Dokter Irene’s liability for both direct and consequential damages, and to the extent covered by its liability insurance, is limited to the amount of the payment made by the insurer. If in any case the insurer does not pay out, or the damage is not covered by the insurance, the liability of Dokter Irene is limited to the amount of the invoice. Rights to compensation for liability, expire six months after the final inspection of the treatment by the practitioner has taken place.
20. Liability for damages under insurance.
Doctor Irene also accepts no liability for damages for which there is an entitlement to compensation under an insurance policy (e.g. through travel and/or cancellation insurance or health insurance)
21. Liability in the course of business or profession
Doctor Irene also accepts no liability for damages suffered by the patient in the course of practicing a profession or business (including damages for missed work days and/or due to not arriving at the place of work on time).
22. Handling complaints
Doctor Irene is affiliated with recognized complaints and disputes committee Something has gone wrong. With this the clinic complies with set guidelines WKKGZ.
The patient is obliged to comply with all instructions of the practitioner in order to promote proper performance. Complaints should be reported by the patient to Doctor Irene in writing or by email. If there are complaints, the patient can follow the complaint rules via the Doctor Irene website.
23. Treatment Agreement
Once the treatment agreement is signed, it is binding on both parties. The patient enters into a treatment agreement with Doctor Irene – the practitioner is not a contractor. Doctor Irene reserves the right to have the planned treatment, procedure or surgery performed by another competent and capable practitioner.
24. Disputes are subject to Dutch law
All agreements between patient and Doctor Irene are governed by Dutch law. All disputes relating to the agreement between patient and Doctor Irene, to which these General Terms and Conditions apply, shall be settled by the competent court in the district where Doctor Irene has its office.
